Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Pokies Lounge Casino. Please read them carefully before creating an account, depositing funds or participating in any game. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular services or promotions.

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1. About these terms

These Terms & Conditions form an agreement between you and the operator of Pokies Lounge Casino. They apply to your access to the website, your player account, deposits, withdrawals, games, promotions and any other services made available through the platform. Additional terms may apply to individual games, payment methods, competitions, promotions or other features. Where additional terms are provided, they should be read together with these Terms & Conditions.

Review contents

You should only use Pokies Lounge Casino if you have read and understood these terms. If you do not agree with any part of them, you must not create an account or use the services. The operator may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The current version published on the website will apply to future use. You should review this page regularly.

These terms do not remove any rights or protections that cannot lawfully be excluded under applicable Australian consumer or other laws. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

2. Eligibility and player accounts

You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before accessing Pokies Lounge Casino. The services may not be available in every location, and the operator may restrict access where required by law, regulation, platform controls or internal risk procedures.

You may be asked to register an account before using certain features. Information provided during registration and at any later stage must be accurate, complete and kept up to date. You must not register on behalf of another person, use a false identity, create accounts for unlawful purposes or allow another person to use your account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account, password or payment information has been accessed without permission, you should stop using the account and notify the operator through the available support channel. You should also take reasonable steps to secure any device and payment account connected with your use of the website.

The operator may carry out identity, age, location, payment, source-of-funds or other verification checks. You must provide information and documents that are reasonably requested for these checks. Access to some or all services may be restricted while verification is incomplete. If information cannot be verified, appears misleading or raises compliance concerns, the operator may refuse registration, suspend access or take other action permitted by law.

You must use only one personal account unless the operator has expressly approved another arrangement.
You must not sell, transfer, lend or otherwise give control of your account to another person.
You must not use an account to conceal the identity of the person who is actually using the services.
You must not use the website if you are subject to a self-exclusion, exclusion or other restriction that prevents you from gambling.
You must not use the services for money laundering, fraud, terrorist financing or any other unlawful activity.

3. Deposits, withdrawals and gaming activity

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to checks by the operator, the payment provider or another authorised service provider. A deposit may be delayed, declined, reversed or returned where the payment cannot be verified, is unauthorised, breaches a payment provider rule or creates a legal or security concern.

You should only deposit money that you can afford to lose. A deposit is not a promise of winnings, and you should not treat gambling as a way to earn income or recover financial losses. You remain responsible for checking transaction details before confirming a payment. Any fees, conversion costs or limits applied by a payment provider may be outside the operator's control.

Withdrawals may require account verification and may be processed using an appropriate payment method. The operator may request additional information before releasing funds where this is reasonably necessary for identity, fraud, payment or legal checks. Any applicable rules for a particular payment method, promotion or account status will be shown through the website or communicated through the relevant service.

You are responsible for reviewing the rules, paytable, stake information and other instructions shown for each game before playing. Game results are recorded by the platform and, where relevant, determined by the technical systems used for the game. You must not attempt to manipulate a game, exploit an error, interfere with the website or use software, devices or methods intended to obtain an improper advantage.

If a technical error, display error, payment error or other obvious mistake affects a game or transaction, the operator may correct the error and take reasonable steps to return the affected account or transaction to the position that would have applied without the error. You must not knowingly take advantage of an error. Where a game is interrupted, the result may be settled in accordance with the relevant game rules and available technical records.

Promotions, bonuses, free plays and other incentives may have separate eligibility requirements, expiry periods, wagering conditions, restrictions and withdrawal rules. Those requirements will apply in addition to these terms. You should read the specific promotion terms before accepting or using an offer. The operator may withdraw or amend an offer where permitted by its terms or applicable law.

4. Responsible gambling and acceptable use

Gambling should be treated as entertainment, not as a method of making money. Set a budget before you begin and stop when that budget has been reached. Do not gamble with money needed for rent, bills, food, essential expenses or other financial commitments. Avoid gambling when you are distressed, under the influence of alcohol or affected by medication or another condition that may impair your judgement.

If gambling is becoming difficult to control, use the responsible gambling tools and information made available through the website. Depending on the services available, these may include account breaks, deposit controls, loss or session reminders, time limits, self-exclusion and access to support information. A request for a restriction may affect your ability to use the account, and you should not attempt to avoid a restriction by opening another account.

You must use Pokies Lounge Casino lawfully and respectfully. You must not upload harmful code, interfere with another person's access, scrape or copy protected website content without permission, impersonate another person, submit abusive material or use the platform to promote unlawful activity. You must not engage in collusion, bonus abuse, fraudulent play, payment misuse or any conduct intended to undermine the security or fairness of the services.

The operator may suspend or close an account, cancel affected activity, withhold access to an offer or take other proportionate action where there is suspected fraud, unlawful activity, a breach of these terms, a failed verification check, a security risk or another legitimate reason. Any action will be taken subject to applicable law and any rights that cannot be excluded.

5. Privacy, content and liability

Personal information is handled in accordance with the applicable privacy information published on the website. By using the services, you acknowledge that information may need to be collected and used for account administration, identity and age checks, payments, security, responsible gambling, customer support, legal compliance and service improvement. You should review the relevant privacy information to understand how information is managed and what choices may be available to you.

The website, its design, text, graphics, software and other content may be protected by intellectual property rights. You may use the website for personal and lawful purposes only. You must not reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content unless you have permission or the law allows you to do so.

The operator aims to provide a reliable service but does not guarantee that the website will always be available, uninterrupted, error-free or compatible with every device or connection. Access may be affected by maintenance, technical faults, communications networks, payment providers, events outside reasonable control or other operational issues. You should keep your own devices, software and internet connection secure.

To the extent permitted by law, the operator is not responsible for loss caused by your misuse of the website, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, interruptions outside reasonable control or reliance on information that is incomplete or out of date. Nothing in these terms excludes liability that cannot legally be excluded or limits your rights under applicable law.

If you have a question or complaint about the services, you should use the support or contact facilities made available on the website and provide enough information for the matter to be reviewed. The operator may ask for account, transaction or verification information before discussing account-related matters. These terms are governed by the applicable laws and dispute processes identified by the operator or required by law for the relevant service and player.