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Privacy Policy
This Privacy Policy explains how Pokies Lounge Casino may handle personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use our services. It also explains the choices available to you, including how to request access, correction or deletion of your information and how to stop receiving marketing communications.
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Information we collect
The information handled by an online casino can vary depending on how you use the website and which services you access. We aim to collect information that is reasonably needed to operate the account, provide services, meet legal and security requirements, and respond to player enquiries. Information may be collected directly from you, created through your activity on the website, or received from service providers that help us complete a requested process.
Review contents
Account and identity information
When you register or manage an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of your communications with support. We may also request information or documents needed to confirm your identity, age and eligibility to use gambling services. Verification documents may include information shown on an identity document or other evidence requested for verification. Players should only provide information that is accurate, current and relevant to the requested process.
Payment and transaction information
We may handle payment-related information and records connected with deposits, withdrawals, bets, account balances and other transactions. Depending on the payment method, this may include limited payment details, transaction references, billing information and records supplied by a payment provider. Payment information may be processed by specialist providers. We do not need to retain every payment detail in the same form, but transaction records may be kept where required for account administration, security, dispute handling, financial controls or legal obligations.
Technical, device and usage information
When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, device information, operating system, language settings, approximate location based on technical data, pages viewed, links used, session information and the date and time of activity. We may also receive information about errors, performance and interactions with the website. This information helps us keep the website available, identify unusual activity, improve functionality and support account security.
Why we use information
- To create, administer and secure your player account.
- To process requested transactions and maintain accurate account records.
- To complete identity, age, verification and anti-fraud checks.
- To identify suspicious, unauthorised or potentially harmful activity.
- To provide customer support and respond to questions, complaints and requests.
- To operate, maintain, test and improve the website and related services.
- To send service messages, such as account, security or transaction communications.
- To send marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.
- To meet applicable legal, regulatory, accounting, security and responsible gambling obligations.
Cookies and sharing information
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help a website remember settings, keep a session working, understand how pages are used and support security. Some cookies may be essential for core website functions, while others may help with performance, preferences, analytics or marketing.
You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work as intended, and some preferences may not be saved. Browser settings differ, so you should check the help or privacy section of the browser installed on your device. Cookie choices do not necessarily remove information already held in an account or transaction record.
Service providers and other recipients
Information may be shared with carefully selected providers where this is needed to deliver or protect the services. These providers may support hosting, website operations, identity and age verification, payment processing, fraud prevention, customer support, communications, security, analytics, technical maintenance or other business functions. Providers should receive information only as needed for their role and are expected to handle it in accordance with applicable requirements.
Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud, misuse or security incidents; enforce applicable terms; handle a dispute; or comply with a lawful request or legal obligation. We do not disclose personal information for unrelated purposes unless permitted or required by law, or you have otherwise agreed.
International handling
Some technology or service providers may process information in countries outside Australia. Where information is handled overseas, reasonable steps should be taken to protect it and to support compliance with applicable privacy requirements. The safeguards used may depend on the type of information, the service involved and the country in which processing takes place.
Security and retention
Protecting personal information
Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure account processes, monitoring, staff guidance and security checks. No website, online service or method of transmission can be guaranteed to be completely secure. You should keep login details confidential, use a secure device and notify support if you believe your account has been accessed without permission.
How long information is kept
Personal information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute management and service improvement. Retention may also be needed to demonstrate compliance, maintain reliable records or respond to legal and other lawful obligations.
Closing an account does not necessarily mean that all information can be removed immediately. Some records, including verification, payment, transaction, security and account records, must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable processes.
Marketing communications
If you receive promotional emails, messages or other marketing communications, you can withdraw your consent or opt out by using the unsubscribe option included in the message or by contacting support@pokiesloungecasino.online. You may continue to receive essential service communications after opting out of marketing, including messages about security, account activity, verification, transactions or important changes to the service.
Your privacy rights and requests
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed or may lawfully be removed, and withdrawing consent where processing is based on consent. You may also ask questions about how information is used or raise a concern about the handling of your personal information.
How to make a request
To exercise your privacy rights, contact support@pokiesloungecasino.online. Please describe the request clearly and include enough information for us to understand what you are asking about. We may need to verify your identity before providing information, changing account details or acting on a deletion request. This helps protect account holders and prevents personal information from being disclosed to the wrong person.
- For access, ask for a copy or explanation of the personal information held about you.
- For correction, identify the information you believe is inaccurate, incomplete or out of date and provide the correct details where appropriate.
- For deletion, specify the information you want removed. Deletion may be limited where information must be retained for legal, security, dispute or transaction purposes.
- To withdraw marketing consent, ask for promotional communications to stop or use the unsubscribe method provided in a marketing message.
- For a privacy concern, explain what happened, when it happened and how you would like the matter reviewed.
We will consider requests in accordance with applicable requirements. Some requests may be refused or limited where an exception applies, where responding could affect the rights of another person, or where information must be retained for a legitimate or legally required purpose. If a request cannot be completed in full, we will aim to explain the relevant reason. This policy may be updated from time to time to reflect changes to the website, services, business practices or privacy requirements. The version published on the website will apply to information handled under the policy at that time.
