Responsible Gambling

Pokies Lounge Casino supports a balanced approach to gambling. Gambling should be an entertainment activity, not a way to make money, solve financial problems or cope with personal difficulties. Take time to understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

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Gamble for entertainment

Online gambling involves risk and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. Previous wins or losses do not change the odds of a future game. Treat every wager as an entertainment expense and make decisions before you start, rather than while you are affected by excitement, disappointment or pressure.

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Only gamble with money that is available after your essential costs have been paid. Gambling funds should never come from rent, mortgage payments, household bills, food, education, savings set aside for important needs or borrowed money. Do not use credit, loans or money intended for another person to continue playing. If a loss would create financial difficulty, do not place the wager.

Set a clear time and spending plan before opening a game. Decide how much you are prepared to lose and how long you intend to play. Once either limit is reached, stop. Avoid increasing your budget because you are winning, losing or trying to recover earlier losses. A win is not a reason to continue indefinitely, and a loss cannot be guaranteed to return through further play.

View gambling as leisure, not employment or an investment.
Never chase losses or increase stakes to try to get even.
Take regular breaks away from the game and your device.
Avoid gambling when you are upset, tired, angry, intoxicated or under pressure.
Keep gambling separate from money needed for everyday living.
Do not allow another person to use your account or make decisions on your behalf.
Keep your account and payment information secure.

Gambling may not be suitable for everyone. If gambling has stopped feeling enjoyable or is affecting your finances, relationships, work, study or wellbeing, stop playing and seek support. You do not need to wait until a serious problem develops before taking action.

Tools to help you stay in control

Responsible gambling tools are designed to help you make deliberate choices. The options available through an online gambling account may include deposit or spending limits, wagering limits, time reminders, breaks from play, activity statements and account restrictions. Availability and operation can vary, so review the information shown in your account and ask customer support for assistance if you are unsure how a setting works.

Set personal limits

A limit can help you manage your gambling budget before play begins. Consider setting a daily, weekly or monthly amount that reflects what you can comfortably afford. You may also set a time limit for each session. Choose an amount based on your real budget, not on a hoped-for win. A limit is most effective when you decide it in advance and do not change it in response to the result of a game.

Take a break

A temporary break can provide space to review your gambling and reset your routine. Use a break if you notice that you are playing longer than intended, thinking about gambling throughout the day or feeling uncomfortable when you stop. During a break, remove gambling applications or shortcuts, avoid gambling-related advertising where possible and fill the time with other activities.

Self-exclusion and account closure

If you want to stop gambling, you can ask for your account to be restricted, closed or placed under a self-exclusion arrangement where that option is available. Self-exclusion is a serious commitment to stay away from gambling for an agreed period or until any required process has been completed. Do not open another account or use another person’s account during a self-exclusion period. If you need help with an account restriction, contact customer support through the available channels before continuing to play.

Account tools are not a substitute for professional support. If you are concerned about your gambling, consider using more than one measure, such as setting a strict budget, taking a break, closing your account and speaking with a qualified counsellor or financial adviser.

Recognising gambling harm

Gambling harm can develop gradually. It may affect your money, emotions, relationships, health and ability to meet normal responsibilities. You may not notice the change immediately, and people close to you may see warning signs before you do. Paying attention to changes in your behaviour can help you act early.

Possible warning signs

Spending more time or money gambling than you planned.
Repeatedly trying to win back money that has been lost.
Increasing your bets to feel the same excitement.
Borrowing money, selling possessions or using essential funds to gamble.
Keeping gambling secret from family, friends or colleagues.
Feeling restless, irritable or anxious when you cannot gamble.
Missing work, study, appointments or social commitments because of gambling.
Arguing with people close to you about gambling or money.
Using gambling to escape stress, sadness, loneliness or other difficult feelings.
Trying to cut back or stop but returning to gambling.
Feeling guilt, shame or hopelessness after playing.
Having difficulty paying bills or managing normal financial responsibilities.

One warning sign may be enough to justify a pause and an honest review. Write down how much time and money you spend, including deposits and withdrawals, and compare this with your original plan. Avoid relying on memory alone. If the figures are difficult to manage or you are hiding them from others, seek support promptly.

What to do if gambling is causing problems

Stop gambling and avoid trying to recover losses through further play.
Use available account restrictions, a break or self-exclusion option.
Tell a trusted person what is happening and ask them to support your plan.
Review your finances and prioritise rent, bills, food and other essential costs.
Speak with a qualified gambling counsellor, health professional or financial counsellor.
Remove easy access to gambling and payment methods while you decide on your next steps.

If gambling is connected with thoughts of self-harm, violence or immediate danger, seek urgent help from emergency services or a qualified health professional. Your safety is more important than any gambling account, balance or loss.

Protecting yourself and others

Age and access

Gambling is intended for adults who meet the applicable age and eligibility requirements. Do not gamble if you are under the legal gambling age, and do not allow a child or another unauthorised person to access your account. Keep login details confidential, use appropriate device security and log out when you finish. Parents and carers should use device controls and discuss the risks of online gambling with young people.

Financial and account safety

Use your own approved payment method and provide accurate account information. Do not try to bypass identity, age, location or account checks. If you believe someone has accessed your account, change your password, secure your email account and contact customer support as soon as possible. Do not share passwords, verification codes or other security information with anyone claiming to act for you.

Marketing and reminders

If gambling advertising, promotions or reminders make it harder for you to maintain a break, reduce or stop those communications where the relevant preference is available. Consider using device, browser or email settings to filter gambling content. Marketing should not influence you to gamble outside your budget or undo a personal decision to take time away.

Support for family and friends

Gambling harm can affect people close to the person gambling. If you are worried about someone, choose a calm time to talk, describe the behaviour you have noticed and avoid blame. You cannot control another adult’s decisions, but you can set boundaries around shared money, protect household essentials and seek advice for yourself. Do not lend money to cover gambling losses or take responsibility for debts without obtaining independent financial guidance.

Getting further help

A range of gambling, mental health and financial support services is available in Australia. Look for a qualified gambling counsellor, registered health professional or financial counsellor in your state or territory. Customer support can explain the responsible gambling features available on your account, but it cannot provide medical, psychological, legal or financial advice. Choose the type of professional assistance that matches your situation.

You can also speak with someone you trust, such as a family member, friend, doctor or counsellor. Asking for help is a practical step, not a failure. If you are not sure where to begin, start by telling a health professional that gambling is affecting you and ask what support may be suitable.

Pokies Lounge Casino encourages every player to review their gambling regularly. Set a budget, understand the risks, take breaks and stop when gambling is no longer enjoyable or manageable. Responsible gambling is about making informed choices and protecting your wellbeing before, during and after play.