Betting Rules

These Betting Rules should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for an individual game, promotion, event or betting market. A particular game or market may have additional conditions. If a specific rule conflicts with a general rule, the specific rule will generally apply to the relevant activity, subject to applicable law.

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws and restrictions that apply to you before registering, depositing funds or placing a bet. You must provide information that is accurate, complete and current when creating or using an account, and you must update that information if it changes.

• You must meet the applicable minimum age requirement and all other eligibility requirements before betting.
• You must not use the website if online gambling is prohibited or restricted where you are located.
• You must keep your username, password and security details confidential.
• You must take reasonable steps to prevent another person from accessing or using your account.
• You must not create or use an account on behalf of another person.
• You must not allow another person to place bets through your account.
• You must only use funds that belong to you and that were obtained lawfully.
• You must complete any identity, payment, security or account verification checks that may apply.
• You must not use the website for fraud, money laundering, market manipulation or another unlawful purpose.

Pokies Lounge Casino may refuse, suspend or review an account, transaction or bet where this is reasonably necessary for security, legal, technical or responsible gambling reasons. An account or transaction may also be reviewed if activity appears unusual, inaccurate or inconsistent with these rules. You must not attempt to bypass location checks, account controls, wagering restrictions, security measures or other safeguards.

Account responsibility

You are responsible for checking your account details, available balance and betting history. If you believe that your account has been accessed without permission, or that a transaction is incorrect, stop using the account and raise the issue through the available support process as soon as possible. Do not share passwords, verification codes or payment credentials with anyone claiming to act on your behalf unless you have independently confirmed the request.

You should also check that you are using the correct account before depositing funds or placing a bet. Opening additional accounts, using inaccurate information or trying to avoid an account restriction may result in further review under the applicable terms.

Bets are settled according to the official result, game result or settlement information applicable to the relevant product. For casino and other chance-based games, the outcome is determined by the game system and the rules displayed for that game. For event-based betting, settlement may depend on the official result or other recognised information described in the market rules. A result may be amended if the original result is later corrected by the relevant source.

The rules for a particular market may explain how postponed, abandoned, interrupted, cancelled, tied or otherwise unresolved events are treated. They may also explain how selections are settled where an event changes, a participant does not take part, or the available information is insufficient. Read the market-specific rules before betting, particularly where the event or result may be affected by later changes.

• A winning bet is credited in accordance with the recorded stake, accepted odds and applicable rules.
• A losing bet is settled according to the result of the selected game, event or market.
• A void or cancelled bet is handled under the rules for the relevant product.
• A bet may remain unsettled while the required result or verification information is unavailable.
• A bet affected by a clear error in a price, result, description or settlement may be corrected or reviewed.
• If an official result is later corrected, the associated settlement may also be corrected.
• Any available return is subject to the recorded bet details and the rules that apply to the relevant activity.

Errors, delays and interruptions

Online services can be affected by internet connections, device settings, software faults, maintenance, data delays or other technical conditions. You should not place a bet if your connection is unstable or if the betting information is incomplete, delayed or displayed incorrectly. If a technical problem affects the recording, acceptance or settlement of a bet, the transaction may be investigated and handled under the applicable rules.

You must not exploit a software fault, pricing error, delay, vulnerability or malfunction. This includes deliberately submitting repeated transactions, interfering with the website, using unauthorised automated tools, or taking advantage of information that appears to be available because of an error. Activity that appears irregular may be reviewed, and affected bets or transactions may be suspended while the review takes place.

If you experience an interruption while placing a bet, first check your account history before trying again. A failed or interrupted screen does not always mean that no bet was recorded. Keeping a note of the game, market, time and any displayed reference may help with a later review.